Refund policy

At MUBS STORE, customer satisfaction comes first.

7-day easy exchange: If you are not satisfied with your purchase, you can request an exchange within 7 days of delivery. The item must be unused, undamaged, and returned in its original packaging with all accessories.

Damaged, defective or wrong item: If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with a clear photo or video of the item. We will arrange a replacement or a full refund — whichever you prefer.

How to start an exchange or return: Message us on WhatsApp at 0334 5252522 or email support@mubsstore.pk with your order number. Please do not return any item before contacting us.

Refunds: Once we receive the returned item and it passes our quality check, your refund will be processed within 5–7 working days to your bank account, JazzCash or EasyPaisa account. For Cash on Delivery orders, refunds are sent to the bank or mobile wallet account you provide.

Not eligible for return/exchange: Items that have been used, washed or damaged after delivery, and opened personal-care or hygiene items, cannot be returned. Sale/discounted items can be exchanged for the same item if defective, subject to stock.